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Privacy Policy

Effective Date: 12/29/2025

Continuing Behavior Support TX ("we," "our," or "us") is committed to protecting the privacy and security of the children, families, caregivers, referral sources, and community members we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with us, including through our website, forms, phone, email, and text messaging.

  1. Scope of This Policy

This Privacy Policy applies to information collected:

  • Through our website and online forms
  • Via phone calls, voicemail, email, and SMS text messaging
  • During intake, scheduling, and service coordination
  • In the course of providing applied behavior analysis (ABA) and related services

This policy does not replace or override our obligations under the Health Insurance Portability and Accountability Act (HIPAA). When applicable, HIPAA governs the use and disclosure of protected health information (PHI).

  1. Information We Collect

We may collect the following types of information:

  1. Personal Information
  • Name, phone number, email address, mailing address
  • Child’s name and age (when provided by a parent or legal guardian)
  • Insurance and payer information (when applicable)
  • Scheduling and service-related details
  1. Health Information

When you engage with us for services, we may collect health and developmental information necessary to evaluate eligibility, coordinate care, and provide services. This information is treated as protected health information (PHI) and handled in accordance with HIPAA.

  1. Technical Information
  • IP address, browser type, and basic website analytics
  • Form submission metadata (date/time, referral source)
  1. How We Use Information

We use information collected to:

  • Respond to inquiries and referrals
  • Coordinate intake, scheduling, and services
  • Communicate with parents, caregivers, and referral sources
  • Comply with legal, regulatory, and payer requirements
  • Improve our programs, operations, and community outreach

We do not share personal data (phone numbers) and consent with third parties / affiliates or partners.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information.

  1. Text Messaging (SMS) Communications

If you provide a mobile phone number and consent to receive SMS messages, we may send text messages related to:

  • Intake follow-up
  • Scheduling and appointment coordination
  • Operational or administrative communications

Important SMS disclosures:

  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to opt out of SMS messages
  • Reply HELP for additional information

SMS text messaging is used for operational purposes only. Please do not include medical, clinical, or sensitive information in text messages.

  1. How We Share Information

We may share information only as permitted or required by law, including:

  • With healthcare providers, payers, and partners involved in your care or referral (as allowed by HIPAA)
  • With service providers who support our operations (e.g., scheduling, communications, technology platforms), under appropriate confidentiality and security agreements
  • To comply with legal obligations, subpoenas, or regulatory requirements

We do not share personal information such as private contact information with third parties, including partners and affiliates, for marketing or promotional purposes.

  1. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information and PHI, including:

  • Secure systems and access controls
  • Encrypted communication tools for sensitive information
  • Workforce training on privacy and confidentiality

Despite these safeguards, no method of transmission or storage is 100% secure. We encourage you to contact us using secure methods when sharing sensitive information.

  1. Your Rights and Choices

Depending on the nature of your relationship with us, you may have the right to:

  • Request access to or copies of your information
  • Request corrections to inaccurate information
  • Withdraw consent for certain communications (such as SMS)

For PHI, rights are governed by HIPAA and outlined in our Notice of Privacy Practices.

  1. Children’s Privacy

Our services are intended for children and families, but information is collected from parents or legal guardians. We do not knowingly collect personal information directly from children without appropriate consent.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

  1. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Continuing Behavior Support TX
Email: admin@continuingbehaviorsupport.org
Phone: (409) 800-4220

This Privacy Policy is provided for general informational purposes and reflects our commitment to privacy, confidentiality, and responsible data practices.